Return Policy

At Tygihobbycenter, we are committed to offering high-quality, authentic old currency and stamp collectibles. Due to the unique and often rare nature of these items, we have outlined our Return & Refund Policy carefully to ensure transparency and customer satisfaction.

Please read this policy thoroughly before making a purchase.

1. Eligibility for Returns

We understand that buying collectibles online can be sensitive, especially when it comes to authenticity and condition. We accept returns under the following conditions:

  • The item received is significantly different from the description or images on the website.

  • The item arrived damaged during transit.

  • An incorrect item was sent by mistake.

To be eligible for a return:

  • You must notify us within 3 days of receiving your item.

  • The item must be in its original condition, unused and undamaged (except for any damage caused during shipping).

  • All original packaging, certificates (if provided), and invoices must be returned with the product.

2. Non-Returnable Items

Due to the nature of collectibles, we do not accept returns in the following cases:

  • You changed your mind after purchase.

  • You placed the order by mistake or without reading the item description.

  • The item’s condition or grade was described accurately, but does not meet personal expectations.

  • Items that have been handled, altered, damaged, or opened after delivery.

Please ensure you read item descriptions and examine images carefully before making a purchase.

3. Return Process

If you meet the return conditions, follow these steps:

  1. Contact us at [Your Email] or [Your Contact Number] within 3 days of delivery with:

    • Your order number

    • Photos of the item (including packaging and any damage or issue)

    • A brief explanation of the issue

  2. Once your return request is approved, we will provide return shipping instructions.

  3. You must ship the item back to us within 7 days of return approval. We recommend using a trackable courier and insuring the package for your protection.

4. Refund Policy

Once we receive and inspect your return, we will notify you of the status of your refund.

  • If approved, your refund will be processed within 5–7 business days through the original payment method.

  • If the returned item is found not to meet our return criteria, we reserve the right to send it back to you without a refund.

Note: Shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or damaged item sent).

5. Exchange Policy

We generally do not offer exchanges due to the limited, one-of-a-kind nature of our products. However, if you received the wrong item, we will gladly correct the mistake by sending you the right one or issuing a full refund.

6. Damaged or Lost Shipments

In case of items damaged or lost during transit:

  • We require photographic evidence of the damaged packaging and product.

  • For lost items, we will work with the shipping company to track the package. If the loss is confirmed, we will offer a refund or replacement (if available).